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Terms of payment

1. Cash payment at pickup (Ivanovo city).

We would be glad to see you at our cozy office! Payment is accepted in cash upon receipt of the order by the client.


2. Cash payment to courier (Ivanovo city).

This method is suitable for customers living in Ivanovo. Our courier will deliver your order, hand it over to you personally and accept cash payment.


3. Billing by email.

Using our payment platform, we can issue invoices to our customers for payment with Visa, MasterCard and MIR cards by e-mail.


4. Credit card payment online.

When choosing this payment method, you will be redirected to a payment service to enter the following information about your card: card number, name and surname of the card holder, card expiration date, security code (CVV2 / CVC2).


Bank card payment rules.

We accept the following payment cards: VISA Inc, MasterCard WorldWide, МИР.

To pay for goods by credit card when placing an order in the online store, select a payment method: by credit card.

When you pay by credit card, payment is processed on the bank’s authorization page, where you need to enter your bank card details:

  • bank card type
  • card number
  • validity period of the card (indicated on the front side of the card)
  • Cardholder's name (in Latin letters, exactly as indicated on the card)
  • CVC2/CVV2 code


If your card is connected to the 3D-Secure service, you will be automatically redirected to the page of the bank that issued the card for authentication. For information on the rules and methods of additional identification, check with the Bank that issued you the bank card.

The security of processing Internet payments through a payment gateway of the bank is guaranteed by the international PCI DSS security certificate. Information is transmitted using SSL encryption technology. This information is not available to unauthorized persons.


Tips and tricks on the necessary security measures for payments using a bank card:

  • take care of your plastic cards the same way you save cash. Do not forget them in the car, restaurant, shop, etc.
  • never give your full credit card number over the phone to any person or company
  • always have a telephone number on hand for emergency contact with the bank that issued your card, and in case of loss, contact the bank immediately
  • enter the card details only when making a purchase. Never list them for any other reason.


Refusal of service

The consumer’s right to terminate the service contract is regulated by article 32 of the federal law “On the Protection of Consumer Rights”.

  • The consumer has the right to terminate the contract for the provision of services at any time by paying the contractor a portion of the price in proportion to the part of the service provided until a notice of termination of the contract is received and reimbursing the contractor for the expenses incurred until that time in order to fulfill the contract if they are not included in the specified part of the price of the service ;
  • The consumer, upon detection of deficiencies in the provided service, has the right, at their discretion, to demand:
  • gratuitous elimination of deficiencies;
  • corresponding price reduction;
  • reimbursement of expenses incurred by him to eliminate deficiencies on their own or by third parties;
  • The consumer has the right to make claims related to the shortcomings of the provided service, if they are discovered during the warranty period, and if there is no warranty term - within a reasonable time, within two years from the day the service is accepted;
  • The Contractor is responsible for the shortcomings of the service for which the warranty period is not established, if the consumer proves that they arose before it was accepted by him or for reasons arising up to this point.


Why is my credit card not accepted?

The data required for payment must exactly match the information on your credit card. An accidental error during data entry can cause a payment to be canceled, so be extremely careful when filling in the payment data. Also, the credit limit of the card may be exhausted or expired.

Contact your bank if you have any questions when paying by credit card.

Sova Home does not transmit, receive, store or process data about your credit card.